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Decomas Privacy Policy

Decomas Philippines recognizes the importance of safeguarding your personal information and is committed to respecting and protecting your privacy.

As you avail or purchase the Company's products and/or services, or as you interact with us through any of or through our website or any of our other channels, the Company will collect your Personal Information.  “Personal Information” may include, but not limited to:

— Your [including family members, friends, beneficiaries, attorneys, attorneys-in-fact, shareholders, beneficial owners, members, representatives who contact the Company or may be contacted by the Company, whenever applicable and relevant (collectively, the “Related Person/s”]  name, gender, birthday, marital status, nature of work, employment status/employer, social security/tax identification number, home address, e-mail address, contact information and other information from which your identity is apparent or can be reasonably and directly ascertained;

— certain technical information, such us, but not limited to, IP addresses, internet browser used, and web pages accessed, your login information, and Information about your visit to our websites including the full Uniform Resource Locators (URL) clickstream to, through, and from our websites (including date and time), products you viewed or searched for, pages you accessed, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;

— your transaction details and purchase history, including information about your purchases through our websites or other channels, your delivery address, and details of the products/services you purchased;

— payment details used for the availment/purchase of the products and/or services;

— participation in our promotions and competitions or attendance at our events as provided in your application forms, recordings you made or we made, details of your guests in connection with any promotions and competitions you entered or won, or any other information related to your attendance at events, including any access assistance requirements you may have;

— information about your use of our chat rooms, message boards, social media pages or other interactive forums including any comments, photos, videos or other information that you post online;

— marketing and communication preference and information to help us determine what products and services may be of interest to you;

— correspondence with you, including any feedback, complaints, or comments you send via telephone, email, or any correspondence or interactions between us online, on paper, or in person. If you have communicated with us by phone, we will collect details of the phone number you used to call us and any information collected via a call recording; and

— anti-fraud information relating to your situation, your creditworthiness or any criminal or fraudulent activities, provided to us by you or third parties.


Your use of the Company's website, mobile applications, and other online services constitutes your consent to the collection, generation, use, processing, storage, retention, and disclosure of your Personal Information. Moreover, you consent to the Company disclosing your Personal Information to its subsidiaries, affiliates, banks, financial institutions, and third-party service providers.

In addition thereto, and with respect to Personal Information you disclosed or supplied about/from Related Person/s, it shall be your duty and responsibility to:

— to inform said Related Person/s of the purpose/s for which his/her/their Personal Information have been disclosed or supplied to the Company for collection and processing ;

— obtain the necessary consent of said Related Person/s for the disclosure, collection and processing of his/her/their Personal Information;

— to inform the that such consent from said Related Person/s have been obtained.


The Company shall use your Personal Information for the following purposes: to provide you with details and information regarding our products and services; to process your availment/purchase of our products and/or services,  to conduct billing processing and other business transactions; to provide and manage products and services you have requested; to communicate effectively with you; to monitor activities and record our correspondence with you; to provide you with marketing materials; to understand our customers, and to develop and tailor our products and services; to run our promotions and competitions and our events; to prevent fraud; to conduct certain checks on you, such as KYC and credit checks; to improve and administer our websites, and to ensure that content is relevant; to reorganize or make changes to our business and to comply with legal and regulatory obligations.

The Company may disclose your Personal Information to affiliates which means our third party partners, their subsidiaries, its ultimate holding company and its subsidiaries who may use it in connection with any of the purposes set out above. We will also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process it on our behalf for any of the purposes set out above. The Company may also disclose your Personal Information under any of the following circumstances: (i) required by law or by court decisions/processes; (ii) for information, update and marketing purposes; and (iii) for research purposes.


The Company will not keep your Personal Information longer than is allowed by law, and will only keep it for as long as necessary to provide you with any products, services or information you request. In addition to that, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to meet any regulatory retention requirements.


The Company shall take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website – any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


The Company does not knowingly accept, collect or solicit Personal Information from children under the age of 13. In the event that Personal Information was inadvertently collected from children under the age of 13, parents may either give consent to the collection, use, and disclosure of the child’s personal information or request the removal of the child’s personal information, by contacting the Company.


The Company reserves the right to change this Privacy Policy at any time. Should the Privacy Policy be revised, it will be updated on this page and, as appropriate, sent to you by email, and will be in effect immediately. Please check back frequently to see any updates or changes to this privacy policy.

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